All returns or exchanges must be informed through the Return Request Form within two (2) days from the package received date. One of our Customer Care representatives will contact you and inform you whether a return or exchange is possible. All items should be delivered back to Book Studio Private Limited within three (3) to four (4) days. All returned items must be in new and unused condition, with all original tags and labels attached.
Shipping cost for returning the product/s should be borne by the customer unless the return or exchange is subject to a fault of the seller.
All refunds will be issued via bank deposit only. Cash refunds will not be issued. Further, Refunds will be processed within 14 working days from the date of refund request. This will be subject to bank processing times. Book Studio management reserves the exclusive right to decide on refunding or replacing a book and refunds will be made only if it is an error caused by the bookseller.
The following details must be given when you submit Return Request Form (Click here for link)
Return Request Form
To return an item, pack the item securely and mail your return to the following address.
Book Studio
32/8, Raymond Road,
Shanthi Mawatha
Nugegoda, Colombo.
Once your refund has been credited through a bank deposit, we will send you confirmation of the refund via email.
Exception
The following items cannot be returned or exchanged unless the sent product is different from the ordered product or is damaged. A change of mind after making a purchase is not an eligible reason for a return.
– Fictions, Non-Fiction, and Dictionaries
– Accessories (other than books)
– Gift card (physical and digital)
– Sale items are FINAL SALE and cannot be returned.
If you have more questions about our return policy, please email us at [email protected] or call our hotline 077 777 8001.
